Return & Refund Policy

1. Return Period


Customers may submit a return request within 7 days from the date the product is received.


2. Return Conditions


Returned products must:

  1. Be in their original condition and unused.
  2. Not be damaged due to customer misuse or negligence.
  3. Include the original packaging, accessories, manuals, and any free gifts (if applicable).
  4. Be accompanied by proof of purchase or the order number.


We reserve the right to reject any return request if the product does not meet the conditions stated above.


3. Non-Returnable Products


Returns will not be accepted for:

  1. Products that have been used or damaged due to customer negligence.
  2. Custom-made products or products manufactured according to customer specifications.
  3. Promotional, discounted, clearance, or sale items.


4. Damaged or Incorrect Items


If you receive a damaged product or an item that does not match your order, please contact us within 48 hours of receiving the product and provide:


  1. Your order number.
  2. Clear photos or videos showing the issue.
  3. Details of the affected product.

We will assess the case and offer a replacement product or a refund where appropriate.


5. Refunds


Once the returned product has been received and inspected, refunds will be processed within 7 to 14 business days.

Refunds will be issued through the original payment method used during purchase, subject to the policies of the respective payment service provider.


6. Shipping Costs


  1. If the return is due to our error or a defective product, the return shipping costs will be borne by us.


7. How to Request a Return


To request a return or refund, please contact us via:


Email: superculture96@gmail.com

WhatsApp: +601171177020


Please provide your order number and the reason for the return to help us process your request more efficiently.


8. Policy Changes


We reserve the right to amend or update this policy at any time without prior notice. Any changes will be published on our website or official channels.


By making a purchase, customers are deemed to have read, understood, and agreed to this Return & Refund Policy.