Shipping Policy

Thank you for shopping with us. Please read our Shipping Policy for information regarding the delivery of our apparel and merchandise products.


Local Standard Delivery



Semenanjung Malaysia


Shipping Fee : RM10

Estimated Delivery Time : 2-7 Working Days


Sabah & Sarawak


Shipping Fee : RM25

Estimated Delivery Time : 4-14 Working Days



International Delivery


Indonesia


Shipping Fee : RM100

Estimated Delivery Time : 7-15 Working Days


Philippines


Shipping Fee : RM100

Estimated Delivery Time : 7-15 Working Days


Singapore


Shipping Fee : RM50

Estimated Delivery Time : 7-15 Working Days


Others Europe Country


Shipping Fee : RM200

Estimated Delivery Time : 7-15 Working Days


Order Processing


  1. All orders will be processed within 1–7 business days after successful payment has been received.
  2. Orders placed on weekends or public holidays will be processed on the next business day.


Delivery Time


Estimated delivery times are as follows:


  1. Peninsular Malaysia: 1–7 business days
  2. Sabah & Sarawak: 3–14 business days


Delivery times are estimates only and may vary depending on location, weather conditions, festive seasons, or courier-related delays.


Shipping Charges


  1. Shipping charges will be calculated automatically during checkout.
  2. Free shipping promotions (if applicable) are subject to the terms and conditions specified.


Order Tracking


  1. A tracking number will be provided once your order has been shipped.
  2. Customers may track their shipment through the website or mobile application of the designated courier service.


Shipping Address


  1. Customers are responsible for ensuring that the shipping address, contact number, and recipient details are accurate before completing payment.
  2. We are not responsible for delays or failed deliveries caused by incomplete or incorrect information provided by the customer.


Lost, Damaged, or Incorrect Items


If you receive a product that is damaged, defective, or does not match your order:


  1. Contact us within 3 days of receiving your order.
  2. Provide your order number along with photos and videos of the product received.
  3. We will review the case and assist in resolving the issue as quickly as possible.


Delivery Delays


We are not liable for delivery delays caused by factors beyond our reasonable control, including but not limited to:


  1. Courier service operational issues
  2. Severe weather conditions or natural disasters
  3. Peak sales periods or festive seasons
  4. Logistics restrictions or disruptions


Contact Us


If you have any questions regarding shipping, please contact us via:


Email: superculture96@gmail.com

WhatsApp: +601171177020